FAQ

Frequently Asked Questions

Can I see information on past orders I’ve placed?

Yes. Once logged in, you can click on the "My Account" link and view your account. From here you can access your order history by clicking "Order Status".

I have a new address or phone number.  How can I change this?

Once logged in, you can click on the "My Account" link and view your account. From here, you can update your account information by clicking "Update Account".

Can I change my password?

Once logged in, you can click on the "My Account" link to view your account. From here, you can change your password by clicking "Reset Password".

Why is my order not appearing in the order history?

To review past orders you will need to log in to the Delta Shop website. Once logged-in, you can access your order history by clicking ORDER HISTORY. If you do not see your order, it is possible your order was not processed. Please check your credit card statement to make sure you were not charged or contact The Icebox at customerservice@iceboxmail.com

How frequently do you update your product selection and inventory?

The inventory that's shown is real-time based on orders that have processed.

Can I place an order for quantities greater than what is showing in stock?

Please contact Delta Shop Support if you have a need for quantities greater than the available inventory or for additional customization to an existing product. Send an email to customerservice@iceboxmail.com and include details about your request and we'll be happy to help you with your order.

I need an invoice for my order. Where can I find it?

Once logged-in, you can click on the "My Account" link to view your account. From here, you can access your order history by clicking ORDER HISTORY. Order History has a summary of your past orders. If you need a full invoice for your expense report, please contact The Icebox at customerservice@iceboxmail.com. Please reference your sales order number and order date.

How can I order products not shown on the website?

Can't find what you're looking for? Please contact us at customerservice@iceboxmail.com and we will gladly help you your branded promotional product and apparel needs. When contacting us please share with us the nature of your project including intended recipient (i.e., employee, customer, prospect, etc.) purpose (i.e, recognition, business development, etc.) desired in-hands date, quantity and budget. These insights will help us curate the right branded solution for you.  

Can I ship my order to a PO Box?

Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address.

How long will it take to receive my order once it has been placed online?

Orders for products that are in-stock ship within 1 business day. Depending on the shipping method you select, your order will be delivered within 2 to 4 business days after it ships if shipped within the United States. Please contact us at  customerservice@iceboxmail.com if the delivery address is outside of the United States for a more accurate delivery timeframe. 

How do I deactivate my account?

To deactivate your account, please contact customerservice@iceboxmail.com. Our Customer Service Team will delete your login credentials to the website and deactivate your credit card on file.

I have a question and I haven't seen it answered in the FAQ. Can I call or email someone to assist me?

Yes. Please contact us via email or by phone at 404-665-2440.